Terms & Conditions

Version: 27 August 2026

Sorted Local is operated by Sandis Niedritis, trading as Sorted Local, 4 St davids House, Nottingham Avenue. Maidstone ME15 7PR. Contact: sandiss24@gmail.com.

1. Marketplace role

Sorted Local provides an online marketplace connecting customers with independent workers. Unless expressly stated otherwise, Sorted Local is not the person performing the job. Workers are responsible for accurately describing their skills, qualifications, insurance and ability to perform work lawfully and safely.

2. Accounts and acceptable use

You must provide accurate information, keep your account secure, be at least 18, and use the service lawfully. We may request verification and may restrict categories that require qualifications, licences or insurance.

3. No off-platform dealing or fee circumvention

Jobs, customers and workers introduced through Sorted Local must not be moved outside Sorted Local in order to avoid platform fees, payment protections or these Terms. Users must not solicit or accept cash, bank transfer, direct card payment or another external arrangement for a job introduced through Sorted Local, nor share contact/payment details in platform messages for that purpose.

This restriction applies to the introduced job and substantially related follow-on work between the same customer and worker for 12 months after the introduction. Deliberate or repeated circumvention is a material breach. We may cancel jobs, withhold platform access, suspend accounts or permanently ban users who violate this rule, subject to applicable law and any rights relating to funds already earned.

4. Quotes, fees and payments

Workers set their job quote. Sorted Local adds a service fee shown to the customer before payment. Payments must be made through the platform. Worker payouts may be delayed until completion is confirmed and may be affected by refunds, disputes, chargebacks or legal requirements.

5. Cancellations and consumer rights

Nothing in these Terms removes rights you have under UK consumer law. Where a consumer asks for a service to begin during a statutory cancellation period, we may ask for an express request and acknowledgement before payment. Refund/cancellation entitlement depends on the circumstances and applicable law.

6. Safety and regulated work

Users must not use Sorted Local for unlawful or dangerous work. Gas, electrical and other regulated work must only be performed by people who hold any legally required competence, registration or certification. Customers should check credentials appropriate to the job.

7. Reviews and conduct

Reviews must reflect genuine completed transactions. Harassment, discrimination, fraud, fake reviews, threats and misuse of personal information are prohibited.

8. Disputes and liability

We may assist with marketplace disputes but do not guarantee every job or user. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or statutory consumer rights.

9. Changes and termination

We may update these Terms for legal, security or service reasons. Material changes will be communicated where appropriate. Users may stop using the service; we may suspend or terminate accounts for material or repeated breaches.

10. Law

These Terms are governed by the laws applicable in England and Wales, without depriving consumers elsewhere in the UK of mandatory protections available to them.